Fully interoperable and virtualized, LifeSize ClearSea is the most complete solution for desktop and mobile video collaboration, with support for the highest number of devices in the market.Learn more.

Desktop Client

• Windows XP/2003/Vista/7/8 (including 64 bit versions), DirectX 9.0c or higher
• Mac OS X 10.6 Snow Leopard or higher

Any x86 CPU with SSE2 instructions (audio/high-res video calls); Core 2 Duo class, 2.33 GHz (H.264, 720p videocalls); Core 2 Quad class, 2.66 GHz (H.264, 1080p videocalls); 1GB RAM and 30MB hard-disk space.

Mobile Client
See the list of supported devices in the following question.

iOS

• iPhone® 5
• iPhone® 4S
• iPhone® 4S
• iPhone® 4
• iPhone® 3GS
• iPad® Mini
• iPad® with Retina display
• iPad® 3rd generation
• iPad® 2
• iPad®
• iPod touch® 4th and 5th generation

Note: iPad® has no video camera so only remote party video is shown if available/iPhone® 3GS uses the only available back camera.

Android™

• Amazon Kindle Fire HD 7 and 8.9 - available on Amazon App-store for Android.

For a complete list of Android recommended devices please see Google Play Store.

If your device is not on the list LifeSize ClearSea will show the following message "WARNING. Your device seems to use an unsupported CPU. This program may not work as expected".
This does not mean that LifeSize ClearSea will not work for sure, but that we do not confirm that it will work properly.

You have to log in and edit the list of associated endpoints on My Account page.

You will receive announcements regarding your account, including service updates.

You have to log in and edit your preferences on My Account page.

iOS5 Notification Center disables Local Notifications by default on existing apps. In order to be notified for an incoming call when LifeSize ClearSea client is in background you need to manually change the settings.

Go to Settings > Notifications > ClearSea. Switch on the Notification Center and enable Badge App Icon, Sounds and View in Lock Screen as shown in the image below.

1. Test call: select "ClearSea Test Call" in your contacts; you will be able to record your own video and check how others will see you
2. Call another LifeSize ClearSea account: just dial the account name
3. Call a SIP or H.323 endpoint:
   • h323:10.10.10.10 (an IP address to be called with h323)
   • sip:alice@company.com (a sip uri)
   • alice@company.com (ClearSea detects if the remote party supports SIP or H.323)

1. From another LifeSize ClearSea account: with your account name
2. From a SIP or H.323 endpoint:
   • username@clearsea.com
   • extension@clearsea.com
   • dial "clearsea.com" and enter the desired extension in ClearSea Video IVR

Please note that the call to another endpoint is always initiated by the ClearSea Server. Calling a local IP Address while registered to our platform will not work.

With your LifeSize ClearSea account you also get a numeric extension. This is useful in order to be called with legacy H.323 room systems that do not support URI dialing.
In other words: if your extension is "12345", just tell your buddies to dial "clearsea.com" and then enter "12345" when prompted so. And this always works, regardless of you being called with a ClearSea client or H.323 room system.

Please download the Firewall Settings document to solve the issue and remember to allow direct connection to clearsea.com server.

Please download the Firewall Settings document to solve the issue and remember to allow direct connection to clearsea.com server.

Please download the Firewall Settings document to solve the issue and remember to allow direct connection to clearsea.com server.

In your desktop client, go to Settings>Audio and tick the Echo canceller option.

If your smartphone or tablet includes a back and a front facing camera, you can easily switch from one to the other by simply performing 3 quick taps on the screen.

Yes, LifeSize ClearSea lets you seamlessly add participants into your call by clicking on a contact name (*Voice Activated Switching (VAS) - 1 person on screen at a time. From laptop/desktop only. Coming soon on mobile client).

Yes, you can record any video call by clicking on the rec button in the bottom toolbar of your LifeSize ClearSea desktop client.
You can manage, playback and export your recorded calls in the recorder section.

AES Encryption is available for Professional plan only. If you purchased a Professional plan please check whether the option Media Encryption is enabled or not in your settings.

Media Encryption can be:

• disabled - it will never be used in incoming and outgoing calls.
• enabled - it will be used when possible in incoming and outgoing calls.
• required - it will always be used in incoming and outgoing calls.

Built-in cameras are fully supported. The issue may be caused by another program (Skype, MSN or similar) which has taken exclusive access to the webcam device.

Please check if one of such programs is running and close it, restart LifeSize ClearSea and verify if in the "Video" Section of ClearSea Configuration Panel if your device is now available.

Please verify that "Show unavailable" box is checked.

AEC (Acoustic Echo Canceller) feature has not yet been implemented on Android devices. We recommend the use of headphones.

Content sharing is available only for desktop client.
To enable content sharing please go to Settings > Codecs and check the box Presentation (H.239).
To share content during a call please click on Share at the bottom of LifeSize ClearSea Main Window (where you have buddy list) and choose what you want to share.